Mission paperwork · Contact

Hail the crew

One channel, monitored by humans: [email protected].

Good transmissions: a dead link, a spec that reads wrong, a price that looks stale, a question the guides left open, or field reports from your own crew — the toy that conquered a bored cat, the fountain that ended the tap obsession. We read those twice.

Better routed elsewhere: order status and delivery (Amazon's Your Orders sees your parcel; we do not) and animal health questions (your veterinarian outranks the entire mission control).

Expected response window: within two days, usually sooner. Transmissions sent at 3 a.m. because a Sprint ball just relaunched itself under the bed are accepted with particular sympathy — smart mode does that; a pat put it to sleep, a pat woke it up.